Question 1

What is an escape room?

Accepted Answer

An escape room is a themed, puzzle-based experience where players work together to solve clues and escape within a set time limit.

Question 2

Where are you located and what are your hours?

Accepted Answer

We are located at Place Vendôme Mall, 2nd Floor, Doha.Operation Hours:Sun–Thu: 10:00 AM – 11:00 PMFri–Sat: 10:00 AM – 12:00 AM

Question 3

Is there an age limit?

Accepted Answer

Escape rooms are suitable for most ages. We recommend a minimum age of 12 for best engagement. Children aged 7–11 must be accompanied by a paying adult.

Question 4

How many people can play?

Accepted Answer

Each room accommodates 2 to 7 or 8 players depending on the room. Larger groups can book multiple rooms.

Question 5

How long does the game last?

Accepted Answer

Games typically last 60 to 70 minutes depending on the room. Please arrive 15 minutes early for waivers and briefing.

Question 6

What should I wear?

Accepted Answer

Comfortable clothes and shoes are recommended for ease of movement.

Question 7

Do I have to book in advance?

Accepted Answer

Yes, booking in advance is required. You can book via our website, WhatsApp, or email.

Question 8

Can I add another player after booking?

Accepted Answer

Yes, if space is available. Please ensure everyone arrives together.

Question 9

How much does it cost?

Accepted Answer

Prices vary based on group size. Larger groups receive better rates. Please contact us or visit our website for more details.

Question 10

What is your cancellation policy?

Accepted Answer

- Cancellations made 72 hours or more before the booking: Full refund. - Cancellations between 72 hours and 48 hours before the booking: 50% refund.- Cancellations made less than 48 hours before the booking: No refund.- No-shows are considered cancellations and are non-refundable.- Refund Note: If you paid through bank transfer or card, the Company will process your refund in compliance with this policy. However, the Company cannot guarantee how long it will take for the funds to be returned to your account, as this depends on your respective bank’s processing timeline.- Rescheduling is permitted at least 24 hours in advance, subject to availability.

Question 11

Can I reschedule my booking?

Accepted Answer

Yes, rescheduling is free if requested at least 24 hours in advance.

Question 12

What happens if I don't show up?

Accepted Answer

No-shows are not refunded. We offer rescheduling at a reduced rate if informed in advance.

Question 13

Is there a policy for group bookings?

Accepted Answer

You may cancel individual participants in large group bookings. Contact us for assistance.

Question 14

What if I have an emergency?

Accepted Answer

If you provide documentation of an emergency, we will try to offer a refund or rescheduling.

Question 15

I've never played before. Can I get help?

Accepted Answer

Yes! Our Game Masters provide a full briefing, and in-game help is available every 5 minutes.

Question 16

Can we take photos or videos during the game?

Accepted Answer

No photos or videos are allowed inside the rooms to protect the game's secrecy.

Question 17

Can we bring food or drinks into the rooms?

Accepted Answer

No, food or drinks are not allowed inside the escape rooms.

Question 18

What if I have a medical condition?

Accepted Answer

Please inform us in advance of any medical concerns so we can ensure a safe experience.

Question 19

What safety measures are in place?

Accepted Answer

Rooms are sanitized regularly, and we follow health protocols to ensure safety for guests and staff.

Question 20

Is parking available?

Accepted Answer

Yes, free underground parking is available at Place Vendôme Mall.

Question 21

Do you offer gift vouchers?

Accepted Answer

Yes, available online or at our location. Great for gifts!

Question 22

Are there discounts for large groups, schools, or companies?

Accepted Answer

Yes, special rates are available. Please contact us for details.

Question 23

Do you offer birthday packages?

Accepted Answer

Yes! We offer tailored birthday packages with games, decorations, and party room access.

Question 24

Can I bring my own cake?

Accepted Answer

Yes, but no other food or drink is allowed. Cultural sweets may be allowed.

Question 25

Do you provide decorations or a party room?

Accepted Answer

We have a great party hall specially designed for birthday parties, aligned with the immersive themes of our escape rooms. This space can be reserved for your gathering before or after your game.

Question 26

What age is recommended for birthday parties?

Accepted Answer

Ages 7 and up. For kids aged 7–11, a paying adult must accompany them.

Question 27

How many guests can attend a birthday?

Accepted Answer

Each room can accommodate 2–7 players. To book a birthday package, a minimum of 7 players is required. For larger groups, we can arrange multiple rooms at the same time.

Question 28

What's your deposit policy for parties?

Accepted Answer

50% deposit, non-refundable, is required to secure a party. The rest is due on the event day.

Question 29

Can I book for corporate team building?

Accepted Answer

Yes, we host corporate events to build collaboration and problem-solving skills.

Question 30

How do I contact you?

Accepted Answer

Website: www.doha.escapegameover.qaEmail: doha@escapegameover.qa

Question 31

What if my question isn't listed here?

Accepted Answer

Please reach out to us directly—we're happy to assist!

HAUNTED MANSION